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Free Anniversary Giveaway

We're giving away our mini-guides for business and personal relationship improvement. Click the image below

25th anniversary giveaway. Click for more

Recent Additions

Popular Workplace Topics

We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

Build Your Communication, Conflict, and Speaking Skills

Conflict Prevention In The Workplace: Using Cooperative Communication (The Book) (Details)

THE book on reducing conflict in your life

Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


An innovative book teaches you how to prevent the unnecessary conflict you have at work (and at home). Easy to learn techniques to create better working relationships, by looking at, and modifying how you communicate with others. About a 100 pages, and best yet is the techniques are easy to learn!Visit our store for more options

Influencing Your Boss: Getting Heard (Details)

Isn't your career worth $9.95?

Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


Visit our store for more options

Using Your Head To Manage Conflict: Take Control Of Conflict Situations (Details)

Isn't your career worth $9.95?

Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


Visit our store for more options

What You Need To Know About "Conversational Cons" (Details)

Isn't your career worth $9.95?

Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle (coming soon)


Visit our store for more options

Learn To Fight Fair To Improve Your Relationships (Details)

Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


Visit our store for more options

Imperfect Phrases For Relationships: 101 Things You Should Never Say To Someone Important To You... And What To Say Instead (Book) (Details)

Kindle version, can be read on almost any device from computer to KindleOr Get It On The Kindle


Also Available at Amazon.com. Click here to go there now

Visit our store for more options

 

 

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

About

Robert Bacal

About The Company
About Our Seminars & Services
About Our Websites
Privacy Policy

Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: [email protected]
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0





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